Why Outsource BPO services to India?

By all accounts, the Business Process Outsourcing (BPO) industry in India is a remarkable story, symbolizing the transformation of India coast-to-coast and meriting plaudits from luminaries and gurudoms around the world. The success includes a chapter in the best-selling Thomas Friedman book “The World Is Flat,” which highlights India as one of the world’s key outsourcing locations, along with an essay by Aravind Adiga. The industry has found support from the likes of India’s former Prime Minister, Manmohan Singh, as well as businessman Azim Premji, who lauded the role that it played in helping to fuel economic growth and competitiveness.

India is rapidly growing its BPO sector, especially during the pandemic, as you might expect, with the global BPO market expected to grow by USD 76.96 billion from 2019-2024. India’s BPO industry is currently valued at USD 37.6 billion, and it is slated to reach USD 55.5 billion by leveraging cutting-edge technologies, digital advances, as well as conducive government policies.

The industry is driving current economic expansion, and it is important to note its value, as well as its benefits. This reveals the significance of BPO services outsourcing in India where this country has abundant talented resources, technology with modern tools, operational excellence, etc.

This article will take an elaborate look at the leading reasons why organizations must outsource and outsource their BPO services to India, involving the distinct advantages they can relish on the back of doing so, the vast prospects lying ahead, and finally the buzz behind making a country a pioneering outsourcing hotbed.

With this preamble, let us now delve deeper into the Indian BPO landscape or business outsourcing opportunities in India and why organizations should consider outsourcing to it.

Why Choose India for Outsourcing BPO Services?

Economic Efficiency

India has much lower economic expenses for BPO services than other outsourcing markets. The reduced cost of services is one of the main advantages of outsourcing to India. Indian labor resources can be hired for a fraction of the price of their American counterparts. Any company can profit from saving a lot of money on high-quality work.

Additionally, corporations save a lot of money on training and infrastructure, which benefits businesses in general. As a result, India will be in a stronger position to sustain its global leadership with more qualified personnel. It will also generate up to USD 10 billion in additional export revenue in the coming years, among other benefits.

Skilled workforce

India is a multicultural country, and when employing a qualified applicant, one of the primary languages examined is English. As a result, graduates will have a considerable advantage in the BPO industry, which demands a highly skilled workforce proficient in English and other languages. Furthermore, as educational levels develop, an increasing number of Indian inhabitants are learning foreign languages, enabling them to provide services in other countries.

Businesses that outsource customer care to a BPO company in India may expect top-notch assistance from highly educated employees. India is a popular destination for outsourcing because of the experts’ commitment to providing the greatest customer service.

Infrastructure and Technology.

Business process outsourcing businesses in India are known for their strong infrastructure and technology standards. The advanced technology used by Indian businesses significantly improves their ability to give high-quality service. In addition to cutting-edge hardware and software, an Indian BPO also maintains an open channel of contact with its customers.

Chatbots and AI are the backbones of modern contact centres’ human-machine interfaces. It combines the best people, processes, and technology to help customers remodel their companies with a new, more integrated operating model that results in maximum customer satisfaction.

Reduced risk factor.

Even the most well-prepared companies face substantial risk whenever they introduce a new line of products or services to the market. It has the potential to be a huge success or a devastating failure. As a result, building a team for specific operations is not suggested due to the increased investment expenditures.

Outsourcing processes to India allows organizations to have an experienced crew working for them at a cheaper cost. How come businesses would spend $5,000 for a $500 solution? As a result, outsourcing to India is always a low-risk and cost-effective solution.

24/7 Support

Every business recognizes the value of time. The time difference between India, European countries, and the United States varies between 5 and 12 hours. Indian BPO organizations are operating 24 hours a day, seven days a week, allowing businesses to fulfil deadlines and work ahead of schedule. Customers appreciate being able to access services and have their questions handled 24 hours a day, seven days a week.

It allows you to provide round-the-clock service to your customers, regardless of where they are located. Prominent call-answering service companies make certain that every customer encounter concludes on a positive note and within set SLs (service levels) so that their consumers are not concerned. It promotes long-term client connections with enterprises.

What is the future of India’s BPO services industry?

It is believed that as the BPO industry expands, so will the world economy. A few years ago, India ranked third among Asia’s fastest-growing economies. It should underscore the country’s continued strong leadership in the ASEAN economy.

The epidemic produced confusion and failure in enterprises around the world. The Indian outsourcing industry has also experienced declines. However, with the government’s initiative to liberalize the special dispensation granted to Other Service Providers (OSP), India has emerged as a worldwide outsourcing hub.

So, throughout the epidemic, businesses sought methods to save costs and saw outsourcing as the ideal solution. As a result, India’s enormous population and highly qualified labor will continue to make it the best choice for front-end and back-end outsourcing.

In conclusion

The criteria listed above are the main reasons why India is the greatest choice for outsourcing. India has a favourable global image and a long history of providing efficient and consistently results-oriented services. When working with the correct BPO services partner, businesses do not have to compromise between security, dependability, and trust. India’s business process outsourcing (BPO) services unquestionably contribute to the country’s economic development.

Thus, Velan is the ideal option if you’re searching for a seasoned BPO business with a significant market presence. Our company provides a wide range of services and solutions for businesses that are reliable, efficient, and cutting-edge. Do you have any plans to outsource to India yet? In that case, you should consider outsourcing to Velan in order to take advantage of the benefits that India’s business process outsourcing (BPO) may offer.