10 Reasons to Outsource Customer Service in India

For more than a decade, call centre services in India have seen unprecedented growth. Nowadays, it has become an essential and much-needed component for practically every firm, not just in India but all around the world. This makes it critical to select the finest outsourcing partner for revenue development. All BPOs in India are fully tech-enabled, allowing for seamless execution of tasks. They also employ omnichannel to ensure that businesses run efficiently, which is why business experts from all over the world prefer India to outsource their enterprises, namely their customer service. Velan is one example of an Indian BPO.

Why outsource to India?

Now, let us look at why firms throughout the world need to outsource their call center services to India. BPM services in India aim to optimize processes, improve performance, and increase efficiency and effectiveness. We’ve seen that outsourcing customer support to India has become a popular alternative for many firms in recent years, or perhaps the last decade or two, for a variety of compelling reasons.

Here are ten reasons why outsourcing customer service to India will be beneficial:

• Cost-effective solutions
• Skilled and young workforce
• 24/7 full-time support.
• Access to cutting-edge technology and infrastructure.
• Focus on core competencies.
• Easy to scale.
• Cultural Understanding
• High-quality standards
• Multilingual Support
• Compliant with all data security standards.

Cost-effective solutions

Outsourcing customer service to India is cost-effective due to the low labor and operational costs, allowing firms to save on overhead. A large proportion of the Indian population is young (age factor), and most of them work in contact centers, allowing other businesses across the world to outsource their customer support to India at a lower cost.

Skilled and young workforce

India offers a big pool of experienced and fluent English-speaking individuals, making it easier to hire suitable customer care personnel. India is currently digitalizing far faster than many other developed countries. Thus, if these multibillion-dollar firms outsource their networks to India, professionals will assist them in meeting their targets quickly and on time.

24/7, full-time support

We realize there is a time difference wherever we go throughout the world, but that same time zone difference enables us to provide round-the-clock customer service, assisting customers from all over the world. Velan’s workforce works in such a way that anyone from anywhere in the world can ask a question and get an answer in real-time.

Access to cutting-edge technology and infrastructure.

India has a robust technological infrastructure that facilitates smooth communication and access to innovative customer care solutions. As India digitizes itself, we understand where India stands today in terms of technological breakthroughs and where it will go in the next 5–10 years.

Focus on core competencies.

Outsourcing customer service in India allows businesses to focus on their core competencies while leaving customer support to a team of experienced professionals with multitasking abilities, ensuring that you get the best possible results in a short period of time, making it easy for large industries to invest more and more here.

Easy to scale

It is simple to expand total Indian outsourcing organizations across all main platforms such as hardware, software, database, network, and cloud, allowing businesses to simply modify the degree of customer service based on their requirements. Furthermore, we are one of the top IT hubs around the globe, making it very easy to cater to difficulties and obtain solutions.

Cultural Understanding

Indian customer service representatives and agents have a solid awareness of Western culture, making it simpler to relate to overseas customers in terms of understanding circumstances and providing real-time solutions. Velan’s customer service representatives are well-educated and bilingual.

Quality Standards

Customer service in India follows worldwide quality standards, guaranteeing that high-quality service is delivered in real time. As we all know, quality is crucial when running a large call center. Customer service agents in India will ensure that they are always meeting the standards set by quality heads in order to increase productivity.

Multilingual Support

India is a varied country with a rich cultural and linguistic heritage. As a result, customer service in India provides multilingual help, making it easier to respond to a large consumer base. The first and most important aspect is our ability to learn and comprehend various things. Then there’s our nearest-speaking dialect, which is the easiest accent in the entire world to grasp.

Compliant with all data security standards.

Indian BPOs follow international standards, such as ISO/IEC 27001, to ensure adequate security procedures and protect personal data. BPOs working in the financial sector adhere to Sarbanes-Oxley Act (SOX) compliance. SOX promotes accurate financial reporting and openness in financial activities.

Outsourcing customer support to India saves you money while also providing you with access to a large pool of talented individuals. It will increase your client happiness, making it the finest strategic decision for your business.

A statistical interpretation of what outsourcing customer service to India will look like in the next few years.

According to data polls conducted by many major business growth measurement agencies, India is currently the world’s leading outsourcing location. And it has been statistically evaluated that by the end of 2025, India’s BPO industry will create roughly $350 billion in revenue, which is nearly double what it generated in 2022, which was $177 billion. Because of the inherent opportunity costs of outsourcing customer support to India, Indian firms can offer cheaper rates than other providers around the world. As a result, this is an excellent opportunity for businesses to save on operational costs.

All of the things we discussed are required to establish a BPO; India takes care of everything.

Outsourcing customer support to India will therefore provide you with a significant profit margin. As of 2021, Indian BPOs accounted for three-fifths of total global BPO revenue. And it was the same year when US-based BPOs chose India as their primary choice for outsourcing.

Conclusion

Finally, outsourcing customer care to India not only saves money but also allows for effective time zone management.

Whether it’s coming out on top in terms of quality or providing quick and timely resolutions, customer service in India has established a standard and is the embodiment of the best customer service available. Velan assures you that every criterion will be met.