Case Studies

CLIENT

An Urgent Care based in New Jersey providing a variety of medical services for newborns, adolescents, adults and geriatric patients. Also provides X-Rays and Tests.

CHALLENGES

Regular backlog in Demographic and Charge Entry Functions. The error rate of more than 7%. Average AR Days at 74 days. Collection percentage of 39.26%.Non-verification of Eligibility with Insurance.The alarming increase in Denials.

SOLUTIONS

Development of effective processes & quality monitoring parameters. Maintenance / Sharing of Knowledge Base.

RESULTS

No Backlog in Demographic and Charge Entry Functions. Error rate brought down to 1%. Average AR Days at 32 days within 4 months. Collection percentage of 62% within 4 months. Increase in cash flow. Increase in operating efficiency.

CLIENT SPEAK

“Velan has done an excellent job for my office, including medical billing services and report generation. Velan has been fantastic in their communication methods; are extremely organized, can work independently, and are able to follow through to ensure that the job gets done. Velan has always been willing to offer their assistance and has performed exceptionally well in many aspects!”