Case Studies

Client:

A UK based award-winning Managed Service Provider focused into IT Support Services, Web Hosting, Cloud services and Colocations.

Challenges:

The client reached out to Velan as they were having the following challenges –

• Unable to hire on time engineers with wide and deep knowledge of
  • IT Support Services with Active Directory (AD), Group Policy (GPO), Virtualization (Hyper V, VMware, Citrix) Internet Information Services (IIS) etc.
  • Cloud professionals well versed Microsoft Azure, AWS, Google Cloud, Office365 etc. and providing Cloud Consulting, Cloud Strategy, Cloud Migration, Cloud Infrastructure Management, Cloud Transformation, Cloud Auditing and Cloud Support and Maintenance Services.
  • Web hosting services using WHM, Plesk, Virtualmin, ISPConfig etc.
• Limited access to talent pool to manage High Availability of Servers and Network for their colocation services
• Unable to find the right outsourcing partner with certified data security processes
• Unavailability of resources to handle out of business hours support

Solutions:

• Velan was able to deploy multi-skilled resources from the pool of certified support engineers to handle the growing needs of the client.
• Velan engineers ensure the high availability of the servers and network by ensuring proactive monitoring and timely maintenance and patching of servers and network devices.
• Velan practices certified Quality (ISO 9001)and Security (ISO 27001) processes to ensure uninterrupted services and data security
• Velan support engineers were available 24×7 to handle out of business hours support and proactive maintenance of servers and network devices.

Outcome:

• 100% resource availability ensuring no unscheduled downtime.
• Maintenance & Patches, scheduled backups are verified applied to the system 100% of the time within acceptable timeframes.
• Velan 24×7 Remote IT Services was able to provide support through helpdesk, chat and email.